Safety Tips

  • Please adopt the same safety standards with your card as you would with cash. Do not hand over your card to any unauthorised person, even if he claims to represent the bank.
  • Carefully observe and be present at all time when using your card at any Points of sale (POS) terminal. Do not leave your card with the agent.
  • On receipt of the card, please ensure that you sign on the signature panel on the reverse of the card immediately.
  • Do not use easy-to-guess numbers as passwords e.g. passport numbers or dates of birth.
  • Do not write down your PIN. Please do not disclose your PIN or other security information to anyone. Change your PIN periodically at EXIM ATMs.
  • In case your Exim Debit Card, phone or SIM is lost or stolen, please call or WhatsApp on the numbers below. Reporting the loss early will help prevent possible misuse of your card, phone or SIM.