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Whether you're a valued customer, a prospective client, or a community member seeking assistance, we're here to help in any way we can. Our knowledgeable and friendly team is ready to provide support and guidance to ensure your experience with us is seamless and rewarding.

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FREQUENTLY ASKED QUESTIONS

Got Questions? We Have Answers!

Browse through our curated list of frequently asked questions and find the answers you're looking for. If you can't find what you're searching for, feel free to reach out to our dedicated support team for personalized assistance.

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If you cannot find answer to your question, You can always contact us. We answer to you shortly.

(+256)312320400

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customer.service@eximbank-ug.com

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Our mobile app offers seamless access to your finances, empowering you to effortlessly open and manage your accounts, transfer funds, settle bills, and stay in the loop with real-time transaction updates

How May We Help You Today?

FREQUENTLY ASKED QUESTIONS

Got Questions? We Have Answers!

Who/What is Exim Bank Uganda Limited?

What are the bank's operating hours?

What do I need to open an Exim Bank account?

How long does it take for one to open an account and have it active?

Can one open an account online?

How can I reactivate my account?

Can I open a savings account for my child?

What is the current interest rate on savings accounts?

What lending options are available to customers?

How long does the bank take to process a chequebook?

How can I check my account balance?

Can I access my account when I'm abroad?

Do you have any branch outside Kampala?

How do I sign up for the Mobile Baking services?

Is downloading the App free?

Do I need airtime to use your short code banking option (*298#)?

Do I need to have an account in Exim to register for online banking?

Can I self-register for business online banking?

What should I do if I am blocked or forget my Mobile Banking PIN?

What services can I access on Mobile Banking?

What should I do in case I forget my username?

What should I do if my user has been blocked?

What fees apply when withdrawing money via Interswitch or VISA?

How do I get a Visa Prepaid card?

What should I do if I've lost my debit card?

What security measures are in place to protect my account?

How can I report a fraudulent transaction?

What information do I need to send or receive a wire transfer?

What is the Exim Bank IBAN number?

Do you have safe deposit locker services?

Can I pay utilities with your bank?

How do I set up online bill payments?

How can I transact on my account without visiting the branch?

Does Exim Bank charge for account balance inquiries?

How much does Exim Bank charge for Telegraphic Transfers, EFTS, and internal transfers?

How long does an RTGS, TTS, and EFT take to be successful?

You Still Have A Question?

All services on the palm of your hand

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